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A conceptual framework for service system interaction

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Pathak, B. (2015) A conceptual framework for service system interaction. In: 28th BLED e-Conference, 7 - 10 June 2014, Slovenia.

Abstract/Summary

There is a growing research concern on how service ecosystems form and interact. This research thus aims to explore the service ecosystem formation and interaction as well as its underlying nature of value co-creation. This work develops an initial conceptual framework for assessing service system interactions that includes the various stages of value co-creation within ecosystem context. How the conceptual framework will further be developed and future plan are also presented.

Item Type Conference or Workshop Item (Paper)
URI https://reading-clone.eprints-hosting.org/id/eprint/43681
Refereed Yes
Divisions Henley Business School > International Business and Strategy
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