'Doctor, Doctor...' entrepreneurial diagnosis and market making

Godley, A. C. ORCID: https://orcid.org/0000-0002-3160-2499 and Casson, M. C. ORCID: https://orcid.org/0000-0003-2907-6538 (2015) 'Doctor, Doctor...' entrepreneurial diagnosis and market making. Journal of Institutional Economics, 11 (3). pp. 601-621. ISSN 1744-1374 doi: 10.1017/S1744137414000162

Abstract/Summary

Doctor-patient jokes are universally popular because of the information asymmetries within the diagnostic relationship. We contend that entrepreneurial diagnosis is present in markets where consumers are unable to diagnose their own problems and, instead, may rely on the entrepreneur to diagnose them. Entrepreneurial diagnosis is a cognitive skill possessed by the entrepreneur. It is an identifiable subset of entrepreneurial judgment and can be modeled – which we attempt to do. In order to overcome the information asymmetries and exploit opportunities, we suggest that entrepreneurs must invest in market making innovations (as distinct from product innovations) such as trustworthy reputations. The diagnostic entrepreneur described in this paper represents a creative response to difficult diagnostic problems and helps to explain the success of many firms whose products are not particularly innovative but which are perceived as offering high standards of service. These firms are trusted not only for their truthfulness about the quality of their product, but for their honesty, confidentiality and understanding in helping customers identify the most appropriate product to their needs.