Exploring flexible working practices and the digital divide in a post-lockdown era

Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and De Amicis, A. ORCID: https://orcid.org/0000-0002-5930-5840 (2024) Exploring flexible working practices and the digital divide in a post-lockdown era. European Journal of Management and Business Economics, 33 (4). pp. 445-465. ISSN 2444-8451 doi: 10.1108/EJMBE-08-2023-0247

Abstract/Summary

Purpose – This paper explores flexible working practices (FWPs) and takes a critical view that argues a need to consider not only access to digital technological resources but also the vast array of factors that constrain one’s ability to use technology for its intended benefits, as constituting the digital divide post-COVID-19 lockdown. Design/methodology/approach – Using a critical evaluation of the extant literature, we engage in a conceptual undertaking to develop theoretical propositions that form the basis for future empirical undertakings. To theoretically ground the arguments raised, we deploy the ontological lens of actor-network theory to illuminate the socio-technical dimensions of the digital divide in light of FWPs. Findings – Since the COVID-19 pandemic, the need to adopt socially distanced work practices has become a reality for many organisations.We find that the adoption of FWPs, enabled by digital technologies, simultaneously signals hidden inequalities. We also develop a conceptual framework which depicts user responses in different technology environments that can either be limiting or enabling for individuals’ work productivity. Originality/value – With regards to the digital divide, attention has often focused on access to digital technologies, as the term “digital divide” portrays. The implication is that the array of factors and resources that individuals are heterogeneously networked to, which also constitute the digital divide, is often taken for granted. We take a different ontological view that brings to the fore other factors at play within an individual’s network of relations. Keywords Flexible working, Remote work, Digital divide, Lockdown, COVID-19, Technology environment Paper type Conceptual paper

Item Type	Article
URI	https://reading-clone.eprints-hosting.org/id/eprint/119133
Item Type	Article
Refereed	Yes
Divisions	Henley Business School > Leadership, Organisations, Behaviour and Reputation
Publisher	Emerald
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