Digitalization of supply chain and its impact on cost, firm performance, and resilience: technology turbulence and top management commitment as moderator

Chatterjee, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Ferraris, A. (2024) Digitalization of supply chain and its impact on cost, firm performance, and resilience: technology turbulence and top management commitment as moderator. IEEE Transactions on Engineering Management, 71. pp. 10469-10484. ISSN 1558-0040 doi: 10.1109/TEM.2023.3297251

Abstract/Summary

This article determines the impact of supply chain digitalization (SCD) on firm performance and resilience. We also investigate the moderating role of technology turbulence (TT) and top management commitment (MC). A theoretical model is developed from the inputs from literature review and resource-based view, dynamic capability view, and absorptive capacity theories. The theoretical model is then validated using structural equation modeling with consideration of 712 usable responses from different service and manufacturing firms. Multigroup analysis was also conducted to investigate the moderating role of TT and top MC. The article finds that SCD has a significant impact on the cost performance of the firms, which in turn impacts significantly and positively on firm performance, mediated through operational performance of the firms. The article also highlights that there is a considerable moderating impact of TT and top MC on the digitalization of the supply chain management process.

Item Type	Article
URI	https://reading-clone.eprints-hosting.org/id/eprint/112836
Item Type	Article
Refereed	Yes
Divisions	Henley Business School > Leadership, Organisations, Behaviour and Reputation
Publisher	Institute of Electrical and Electronics Engineers
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