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How companies use customer insight in inbound service call centres to drive cross-selling, up-selling and retention: an exploratory multiple case study

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Bailey, C. and Clark, M., (2007) How companies use customer insight in inbound service call centres to drive cross-selling, up-selling and retention: an exploratory multiple case study. Report. Henley Centre for Customer Management

Item Type Report (Report)
URI https://reading-clone.eprints-hosting.org/id/eprint/83733
Divisions Henley Business School > Digitalisation, Marketing and Entrepreneurship
Publisher Henley Centre for Customer Management
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[thumbnail of R10_Customer Insight in inbound call centres (Sept 2007).pdf]
Preview
Text - Published Version
· Please see our End User Agreement before downloading. | Preview
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