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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

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Ekinci, Y. and Dawes, P. L. (2009) Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 29 (4). pp. 503-521. ISSN 0264-2069 doi: 10.1080/02642060802283113

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Item Type Article
URI https://reading-clone.eprints-hosting.org/id/eprint/47578
Identification Number/DOI 10.1080/02642060802283113
Refereed Yes
Divisions Henley Business School > Marketing and Reputation
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Full text not archived in this repository.
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