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Currie, W. L., Michell, V. and Abanishe, O. (2008) Knowledge process outsourcing in financial services: The vendor perspective. European Management Journal, 26 (2). pp. 94-104. ISSN 0263-2373 doi: 10.1016/j.emj.2007.11.002
Abstract/Summary
This research reports the findings from a study on nine knowledge process outsourcing (KPO) vendors working in the financial services industry. It delineates financial business processes along a low to high-end continuum. Findings suggest that KPO vendors are gradually moving along the value pathway offering more complex intellectual value activity based products and services to clients. However, they face many challenges including gaining the confidence of potential clients about outsourcing knowledge-intensive work, and finding effective solutions to mitigate outsourcing risk. Our paper concludes by developing a taxonomy of KPO scenarios to provide a backdrop for further academic research and to illustrate current practice.
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| Item Type | Article |
| URI | https://reading-clone.eprints-hosting.org/id/eprint/39855 |
| Identification Number/DOI | 10.1016/j.emj.2007.11.002 |
| Refereed | Yes |
| Divisions | Henley Business School > Digitalisation, Marketing and Entrepreneurship |
| Publisher | Elsevier |
| Download/View statistics | View download statistics for this item |
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