Developing a knowledge management system using an ontological approach in global organisation

Chung, S., Robertson, S., Minnaar, A., Cook, M. and Sun, L. (2014) Developing a knowledge management system using an ontological approach in global organisation. In: 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, 23-24 May 2014, Shanghai, China, pp. 340-347. (Service Science and Knowledge Innovation Liu, K., Gulliver, S.R., Li, W., Yu, C. (Eds.))

Abstract/Summary

This paper introduces an ontology-based knowledge model for knowledge management. This model can facilitate knowledge discovery that provides users with insight for decision making. The users requiring the insight normally play different roles with different requirements in an organisation. To meet the requirements, insights are created by purposely aggregated transnational data. This involves a semantic data integration process. In this paper, we present a knowledge management system which is capable of representing knowledge requirements in a domain context and enabling the semantic data integration through ontology modeling. The knowledge domain context of United Bible Societies is used to illustrate the features of the knowledge management capabilities.