Articulation of stakeholders requirements for complex e-government systems development

Cao, J. and Sun, L. (2009) Articulation of stakeholders requirements for complex e-government systems development. In: International Conference on Information Management and Engineering (ICIME 2009), Kuala Lumpur, Malaysia. doi: 10.1109/ICIME.2009.55

Abstract/Summary

Requirements analysis focuses on stakeholders concerns and their influence towards e-government systems. Some characteristics of stakeholders concerns clearly show the complexity and conflicts. This imposes a number of questions in the requirements analysis, such as how are they relevant to stakeholders? What are their needs? How conflicts among the different stakeholders can be resolved? And what coherent requirements can be methodologically produced? This paper describes the problem articulation method in organizational semiotics which can be used to conduct such complex requirements analysis. The outcomes of the analysis enable e-government systems development and management to meet userspsila needs. A case study of Yantai Citizen Card is chosen to illustrate a process of analysing stakeholders in the lifecycle of requirements analysis.