Learning to talk to users in participatory design situations

Luck, R. (2007) Learning to talk to users in participatory design situations. Design Studies, 28 (3). pp. 217-242. ISSN 0142-694X doi: 10.1016/j.destud.2007.02.002 (special issue 'Participatory Design')

Abstract/Summary

In participatory design situations the competence of the facilitator will influence the opportunities for a user group to become engaged in the process of design. Based on the observation of the conversations from a series of design workshops, the performance of design facilitation expertise by an expert architect is compared with a less experienced architectural graduate. The skills that are the focus of this research are the conversational competences deployed by architects to engage users in the design of an architectural project. The difference between the conversational behaviour of a project architect and a less experienced graduate was observed to illustrate with examples the effect the performance of facilitation had on the opportunity for user engagement in design, and of learning the skill of facilitation that occurred in these situations.