Support and information needs of older and disabled older people in the UK

Barrett, J. (2005) Support and information needs of older and disabled older people in the UK. Applied Ergonomics, 36 (2). pp. 177-183. ISSN 0003-6870 doi: 10.1016/j.apergo.2004.10.006

Abstract/Summary

The aim of this study was to determine the support and information needs of older and disabled older people in the UK. Following an initial literature survey, an examination of data on enquiries made by older people to information providers, and a series of focus groups, a questionnaire was developed for a nationwide survey. Over 1630 questionnaires were completed by disabled older clients of Day Care Centres and less frail older members of social clubs. Findings showed that there is a serious shortfall in the number of older people getting the practical support that they need, and the information that enables access to this support, compared to the number that actually need help. Substantial percentages of the survey respondents experienced difficulty with everyday tasks and with accessing the information they needed. Implications for formal sources of support and information are discussed.