How to get through hard times: principals' listening buffers teachers' stress on turnover intention and promotes organizational citizenship behavior

Rave, R., Itzchakov, G. ORCID: https://orcid.org/0000-0003-1516-6719, Weinstein, N. ORCID: https://orcid.org/0000-0003-2200-6617 and Reis, H. T. (2023) How to get through hard times: principals' listening buffers teachers' stress on turnover intention and promotes organizational citizenship behavior. Current Psychology, 42 (28). pp. 24233-24248. ISSN 1936-4733 doi: 10.1007/s12144-022-03529-6

Abstract/Summary

When principals listen to their teachers, they may foster an open and receptive work environment that helps teachers adapt during stressful times. Two studies examined the role of perceived principals' listening to teachers on workplace outcomes. Study 1 (  = 218) was conducted during the first nationwide lockdown in Israel. Study 2 (  = 247) was conducted during a later lockdown and controlled for social support to test the independent effects of the two distinct interpersonal experiences. Findings supported our hypothesis that principals' listening would relate to lower teacher turnover intention. In addition, in line with our hypothesis, teachers high on perceived stress generally reported higher turnover intentions. However, the detrimental effect of perceived stress was not observed when teachers evaluated their principals as good listeners. Finally, we anticipated and found that principal listening is associated with organizational citizenship behavior. Specifically, teachers were more likely to help one another when feeling listened to by their principals.

Item Type	Article
URI	https://reading-clone.eprints-hosting.org/id/eprint/107008
Identification Number/DOI	10.1007/s12144-022-03529-6
Refereed	Yes
Divisions	Life Sciences > School of Psychology and Clinical Language Sciences > Department of Psychology
Uncontrolled Keywords	Turnover Intentions, Listening, Principals, COVID-19, Stress, Teachers, OCB
Publisher	Springer
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