Instructions for COVID-19 self-tests: what parts of the test are the most difficult to get right and how can information design help?

Walker, S. ORCID: https://orcid.org/0000-0001-5942-1836, Bravo, J. ORCID: https://orcid.org/0000-0002-1013-8412, Edwards, A. ORCID: https://orcid.org/0000-0003-2369-989X, Hart, J. and Little, G. (2022) Instructions for COVID-19 self-tests: what parts of the test are the most difficult to get right and how can information design help? Information Design Journal, 27 (1). pp. 126-139. ISSN 1569-979X doi: 10.1075/idj.22011.wal

Abstract/Summary

This paper summarises a project funded as part of the UK COVID-19 rapid-response initiative. The cross-disciplinary project explored ways of making instructions for COVID-19 Lateral Flow Tests easy for lay people to use. Our method comprised rapid design decision making, where we used existing research, good practice in information design and consultation with diagnostic experts as part of the design process. Iterative review by a panel of users informed the development of prototype instructions: small studies investigated user preference for diagrams, and gathered feedback on the graphic articulation of the procedural steps involved in carrying out the test.

Item Type	Article
URI	https://reading-clone.eprints-hosting.org/id/eprint/106560
Identification Number/DOI	10.1075/idj.22011.wal
Refereed	Yes
Divisions	Arts, Humanities and Social Science > School of Arts and Communication Design > Typography & Graphic Communication Life Sciences > School of Chemistry, Food and Pharmacy > School of Pharmacy > Pharmaceutics Research Group
Uncontrolled Keywords	COVID-19; information design; user instructions; self-test
Publisher	John Benjamins
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