Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.

Abstract/Summary

Currently referred to as ‘Industrial Revolution 4.0’, technological advances such as digitalisation, artificial intelligence, and robotics, are having significant impacts on the work of humans across many fields. In so doing, advances in technology are changing the nature of work for many employees – this report aims to provide insights into these changes.

Item Type	Report (Report)
URI	https://reading-clone.eprints-hosting.org/id/eprint/106535
Divisions	Henley Business School > Marketing and Reputation
Publisher	Henley Centre for Customer Management
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