The Future of Work in the Customer Experience Environment.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2021) The Future of Work in the Customer Experience Environment. Report. Henley Centre for Customer Management, UK. pp15.

Abstract/Summary

In particular, we reported on the macro level changes affecting how we work, including how changes such as remote working are affecting the workplace and specifically customer service delivery. As this topic is evolving rapidly this report is a summary of the presentations made, but also includes more recent perspectives by the end of 2021.

Item Type	Report (Report)
URI	https://reading-clone.eprints-hosting.org/id/eprint/106532
Divisions	Henley Business School > Marketing and Reputation
Publisher	Henley Centre for Customer Management
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