The three faces of bounded reliability: Alfred Chandler and the micro-foundations of management theory

Kano, L. and Verbeke, A. (2015) The three faces of bounded reliability: Alfred Chandler and the micro-foundations of management theory. California Management Review, 58 (1). pp. 97-122. ISSN 2162-8564 doi: 10.1525/cmr.2015.58.1.97

Abstract/Summary

Alfred Chandler, the celebrated business historian, provided detailed descriptions of the reasons for failed human commitments and the managerial tools needed to prevent/remediate such failings in the context of large business firms. Chandler's historical narrative identifies three distinct “faces” of bounded reliability—opportunism, benevolent preference reversal, and identity-based discordance—as the main drivers of commitment failure. Adopting bounded reliability (BRel) as a micro-foundation in management studies will raise the quality and relevance of scholarly recommendations to improve managerial decision making and action, because analysis of BRel challenges closely mirrors the real-world problems facing practicing managers.

Item Type	Article
URI	https://reading-clone.eprints-hosting.org/id/eprint/59132
Identification Number/DOI	10.1525/cmr.2015.58.1.97
Refereed	Yes
Divisions	Henley Business School > International Business and Strategy
Publisher	University of California Press
Publisher Statement	Published as Kano, L. and Verbeke, A. (2015) The three faces of bounded reliability: Alfred Chandler and the micro-foundations of management theory. California Management Review, 58 (1). pp. 97-122. ISSN 2162-8564 doi: 10.1525/cmr.2015.58.1.97. © 2015 by the Regents of the University of California. Copying and permissions notice: Authorization to copy this content beyond fair use (as specified in Sections 107 and 108 of the U. S. Copyright Law) for internal or personal use, or the internal or personal use of specific clients, is granted by the Regents of the University of California for libraries and other users, provided that they are registered with and pay the specified fee via Rightslink® or directly with the Copyright Clearance Center.
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