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Ekinci, Y. and Dawes, P. L. (2009) Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 29 (4). pp. 503-521. ISSN 0264-2069 doi: 10.1080/02642060802283113
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| Item Type | Article |
| URI | https://reading-clone.eprints-hosting.org/id/eprint/47578 |
| Item Type | Article |
| Refereed | Yes |
| Divisions | Henley Business School > Marketing and Reputation |
| Download/View statistics | View download statistics for this item |
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