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ORCID: https://orcid.org/0000-0001-6658-7041 and Husemann, E.
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ISBN 3428106830
Clark, M., McDonald, M. and Smith, B., (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management
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ORCID: https://orcid.org/0000-0002-4503-5448 and Ghinea, G.
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Impact of captions on deaf and hearing perception of multimedia video clips.
In: Multimedia and Expo, 2002. ICME '02., 25-28 August 2002, Lausanne, pp. 753-756.