Confronting social defence mechanisms: avoiding disorganization during crises

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Loosemore, M. and Hughes, W. orcid id iconORCID: https://orcid.org/0000-0002-0304-8136 (2001) Confronting social defence mechanisms: avoiding disorganization during crises. Journal of Contingencies and Crisis Management, 9 (2). pp. 73-87. ISSN 1468-5973 doi: 10.1111/1468-5973.00156

Abstract/Summary

Crises cause social disturbances within their host organisation and the patterns of interpersonal ties that emerge are an important determinant of crisis management efficiency. In this article, social network analysis is used within a construction project context, to demonstrate that efficient crisis management depends upon the design and maintenance of an appropriate social fabric. However, crises have defence mechanisms that make management difficult by inducing forces that encourage people to pursue inappropriate social ties. Purposeful social intervention is therefore an essential part of the crisis management process to confront and avoid disorganisation.

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Item Type Article
URI https://reading-clone.eprints-hosting.org/id/eprint/4308
Identification Number/DOI 10.1111/1468-5973.00156
Refereed Yes
Divisions Science > School of the Built Environment > Organisation, People and Technology group
Publisher Wiley InterScience
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