Do online hotel rating schemes influence booking behaviours?

Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y. (2015) Do online hotel rating schemes influence booking behaviours? International Journal of Hospitality Management, 49. pp. 28-36. ISSN 1873-4693 doi: 10.1016/j.ijhm.2015.05.005

Abstract/Summary

Travelers’ hotel booking behaviors increasingly depend on peers' opinions and online ratings. This study investigates the effects of online hotel ratings on travelers' attitudes toward the hotel and booking intentions, using a 2 × 2 experimental research design. The results suggest that online rating lists are more useful and credible when published by well-known online travel communities (e.g., TripAdvisor). More favorable attitudes toward a hotel and higher booking intentions emerge when the hotel appears in best hotels lists. Finally, for the entries on best hotels lists, better attitudes and higher booking intentions result if the list is published on a well-known online travel community (Tripadvisor), whereas for entries on a worst hotel list, attitudes and booking intentions decrease even further if the list appears on TripAdvisor.

Item Type	Article
URI	https://reading-clone.eprints-hosting.org/id/eprint/40331
Item Type	Article
Refereed	Yes
Divisions	Henley Business School > Marketing and Reputation
Publisher	Elsevier
Download/View statistics	View download statistics for this item