Towards a life-event oriented G2C e-service provision: the NoBLE Framework

Alsoud, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Towards a life-event oriented G2C e-service provision: the NoBLE Framework. In: Proceedings of the Eighteenth Americas Conference on Information Systems, 9-12 August 2012, Seattle.

Abstract/Summary

One of the primary features of modern government-to-citizen (G2C) service provision is the ability to offer a citizen-centric view of the e-government portal. Life-event approach is one of the most widely adopted paradigms supporting the idea of solving a complex event in a citizen’s life through a single service provision. Several studies have used this approach to design e-government portals. However, they were limited in terms of use and scalability. There were no mechanisms that show how to specify a life-event for structuring public e-services, or how to systematically match life-events with these services taking into consideration the citizen needs. We introduce the NOrm-Based Life-Event (NoBLE) framework for G2C e-service provision with a set of mechanisms as a guide for designing active life-event oriented e-government portals.