Considering user attitude and behaviour in persuasive systems design: the 3D-RAB model

Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Moran, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Considering user attitude and behaviour in persuasive systems design: the 3D-RAB model. In: 19th European Conference on Information Systems 2011 Proceedings. Paper 186, Helsinki, pp. 2292-2301.

Abstract/Summary

As in any technology systems, analysis and design issues are among the fundamental challenges in persuasive technology. Currently, the Persuasive Systems Development (PSD) framework is considered to be the most comprehensive framework for designing and evaluation of persuasive systems. However, the framework is limited in terms of providing detailed information which can lead to selection of appropriate techniques depending on the variable nature of users or use over time. In light of this, we propose a model which is intended for analysing and implementing behavioural change in persuasive technology called the 3D-RAB model. The 3D-RAB model represents the three dimensional relationships between attitude towards behaviour, attitude towards change or maintaining a change, and current behaviour, and distinguishes variable levels in a user’s cognitive state. As such it provides a framework which could be used to select appropriate techniques for persuasive technology.