Queue-based agent communication architecture for intelligent human-like computer interfaces

Kille, M. and Warwick, K. (2001) Queue-based agent communication architecture for intelligent human-like computer interfaces. In: People in control. Human factors in control room design. IEE, pp. 206-211. ISBN 085296742X doi: 10.1049/cp:20010463

Abstract/Summary

Human-like computer interaction systems requires far more than just simple speech input/output. Such a system should communicate with the user verbally, using a conversational style language. It should be aware of its surroundings and use this context for any decisions it makes. As a synthetic character, it should have a computer generated human-like appearance. This, in turn, should be used to convey emotions, expressions and gestures. Finally, and perhaps most important of all, the system should interact with the user in real time, in a fluent and believable manner.