An empirical study: measuring the service quality of an e-learning system with the model of ZOT SERVQUAL

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Wang, R., Yan, Z. and Liu, K. (2010) An empirical study: measuring the service quality of an e-learning system with the model of ZOT SERVQUAL. In: International Conference on E-Business and E-Government (ICEE 2010). IEEE, pp. 5379-5382. ISBN 9780769539973 doi: 10.1109/ICEE.2010.1345

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Additional Information	The conference was held in Guangzhou, China, 7-9 May 2010.
Item Type	Book or Report Section
URI	https://reading-clone.eprints-hosting.org/id/eprint/18177
Identification Number/DOI	10.1109/ICEE.2010.1345
Refereed	Yes
Divisions	Henley Business School > Digitalisation, Marketing and Entrepreneurship
Additional Information	The conference was held in Guangzhou, China, 7-9 May 2010.
Publisher	IEEE
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