Higher order factor analysis of SERVQUAL - empirical findings from an e-learning system

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Wang, R., Liu, K., Zhang, M. and Ma, S. (2010) Higher order factor analysis of SERVQUAL - empirical findings from an e-learning system. In: IEEE International Conference on Progress in Informatics and Computing (PIC 2010). IEEE, pp. 1293-1297. ISBN 9781424467884 doi: 10.1109/PIC.2010.5687930

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Additional Information	This paper was presented at a conference held in Shanghai, China, 10-12 December 2010.
Item Type	Book or Report Section
URI	https://reading-clone.eprints-hosting.org/id/eprint/18173
Identification Number/DOI	10.1109/PIC.2010.5687930
Refereed	Yes
Divisions	Henley Business School > Digitalisation, Marketing and Entrepreneurship
Additional Information	This paper was presented at a conference held in Shanghai, China, 10-12 December 2010.
Publisher	IEEE
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