Understanding UK construction professional services exports: definitions and characteristics

Downloads

Andersen, B. and Corley, M. (2002) The theoretical, conceptual and empirical impact of the service economy: a critical review. DRUID Summer Conference on "Industrial Dynamics of the New and Old Economy - who is embracing whom?" Copenhagen/ Elsinore Bell, D. (1973) The coming of the Post-Industrial Society, Basic Books, New York. Beyers, W.B. (1985) Export service in post-industrial society Papers of the Regional Science Association, Vol 57 1985, Illinois, USA Brook, K. (2008) Developments in measuring the UK service industries, 1990-2006. Economic and Labour Market Review, 2(1), 18-29. Camacho, J.A., Navarro, J.L. and Rodriguez, M. (2005) From structural change to the global production system. A review of the evolution of service activities. XVth International RESER Conference. Granada, September 22-24. Cannon, J. (1994) Lies and construction statistics. Construction Management and Economics 12, 307-313. Clark, C. (1940) The Conditions of Economic Progress, Macmillan: London. Edvarsson, B., Gustafsson, A. and Roos, I. (2005) Service portraits in service research: a critical review. International Journal of Service Industry Management, 16(1), 107-121. Eurostat (2007) European Union international trade in services. Analytical aspects 1997-2000. ISSN 1725-447, pp. 105. Fisher, A.G.B. (1935) The Clash of Progress and Security. New York: Augustus M. Kelly. Gershuny, J.I. and Miles, I.D. (1983) The new service economy: The transformation of employment in industrial societies, London, Francis Pinter (Publishers). Grönroos, C. (2000) in Fisk, R.P., Grove, S.J. and John, J. (Eds), Services Marketing Self-Portraits: Introspections, Reflections, and Glimpses from the Experts, American Marketing Association, Chicago, IL, pp. 71-108. Hill, T.P (1977) On goods and services. Review of Income and Wealth, 23(4), 315-338. Hirschorn, L. (1988) The post-industrial economy: labour, skills and the new mode of production. Service Industries Journal, 8(1), 19-38. Kotler, P. (1991) Marketing management: Analysis, planning and control, Prentice Hall, Englewood Cliffs, 7th edition Kox, H.L.M. and Rubalcaba, L. (2007) Analysing the Contribution of Business Services to European Economic Growth. Bruges European Economic Research Papers (BEER) paper No. 9 . Liu, C.H., Wang, C.C. and Lee, Y.H. (2008) Revisit service classification to construct a customer-oriented integrative service model International Journal of Service Industry Management, 19(5), 639-661. Lovelock, C.H. (1980) Towards a classification of services in Lamb, C.W. & Dunne, P.M. (Eds) Theoretical Development in Marketing, American Marketing Association, Chicago. Lovelock, C.H. (1991) Services Marketing, Englewood Cliffs, NJ, Prentice-Hall. Lovelock, C.H. (1992) Managing Services - Marketing, operations and human resources Englewood Cliffs, NJ, Prentice-Hall. Løwendahl, B. (2007) Strategic management of professional service firms 3rd edn. Copenhagen: Copenhagen Business School Press. Lu, S-L. and Sexton, M. (2006) Innovation in small construction knowledge-intensive professional service firms: a case study of an architectural practice. Construction Management and Economics, 24, 1269-1282. Maister, D.H. & Lovelock, C.H. (1982) Managing facilitator services, Sloan Management Review, 23 (3), 19-31. Markusen J.R. and Vanables, A.J. (1995) The increased importance of multinationals in North American economic relationships: a convergence hypothesis” (in) Canzoneri, M.W., Ethier W.J. and Grilli V. (eds) The New Transatlantic Economy, London, Cambridge University Press. Marx, K. (1863) Theories of Surplus Value. Moscow, Progress Publishers. Melvin, J.R. (1995) History and measurement in the service sector: a review. Review of Income and Wealth, 41(4). Miles, I., Kastrinos, N., Bilderbeek, R., den Hertog P., Flanagan, K. and Huntink, W. (1995) Knowledge-intensive business services: their role as users, carriers and sources of innovation, Report to the EC DG XIII Sprint EIMS Programme, Luxembourg, 1995. NCE (2009) New Civil Engineer Consultants’ File 2009 Emap Ltd 18th March 2009 ISSN 0307-7683. OECD (2002) Introduction to the Concept of Economic Globalization and its Measurement Chapter I in Measuring Globalisation: The Role of Multinationals in OECD Economies, Volume II: Services. Paris. OECD (2005) Growth in Services: Fostering Employment, Productivity and Innovation. Meeting of the OECD Council at Ministerial Level, 2005. OECD (2008) Globalisation in Services: From Measurement to Analysis. OECD Statistics Working Paper. STD/DOC(2008)3/REV1. OECD, Paris. OECD (2009) Experts meeting on the services trade restrictiveness index (STRI) Services trade restrictiveness: professional services OECD, Paris, July 2009. Ofori, G. (2003) Preparing Singapore's construction industry for the knowledge-based economy: practices, procedures and performance, Construction Management and Economics, 21(2), 113-125 . ONS (2007a) UK Standard industrial Classification of Economic Activities 2007. ONS (2008) The Pink Book, National Statistics. ONS (2009) Time series data, accessed from www.statistics.gov.uk. Oliva, R. and Kallenberg, R. (2003) Managing the transition from products to services’, International Journal of Service Industry Management, 14(2), 160-72. Rathmell, J.M. (1966) What is meant by services. Journal of Marketing, 30, 32-36. Regan, W.J. (1963) The service revolution, Journal of Marketing, 27(7), 57–62. Ricardo (1817) On the Principles of Political Economy and Taxation. London, John Murray. Shostack, G.L. (1977) Breaking free from product marketing, Journal of Marketing, 41(2), 73–83. Smith A. (1776) The Wealth of Nations. London, Methuen. Solomon, M.R., Surprenant, C.F., Czepiel, J.A. and Gutman, E.G. (1985) A role theory perspective on dyadic interactions: the service encounter, Journal of Marketing, 49(1), 99-111. Styles, C., Patterson, P and La, V. (2005) The nature of knowledge-based services. Journal of International Marketing, American Marketing Association, 13(4), 104–128ISSN 1069-031X (print) 1547-7215 (electronic). UN (2002) Manual on Statistics of international Trade in Services. Statistical papers series M no. 86 Published by the UN in co-operation with the European Commission (EC), the International Monetary Fund (IMF), the Organisation for Economic Co-operation and Development (OECD), United Nations Conference on Trade and Development (UNCTAD) and the World Trade Organization (WTO). Geneva. ISBN 92-1-161448-1 Vargo, S.L. and Lusch, R.F. (2004), Evolving to a new dominant logic of marketing, Journal of Marketing, 68 (January), 1-17. Von Nordenflycht, A. (2009) what is a professional service firm? Towards a theory and taxonomy of knowledge intensive firms. Massachusetts Institute of Technology (MIT) - Sloan School of Management. Available at SSRN: http://ssrn.com/abstract=140734 Weissenberger-Eibl, M. and Koch, D.J. (2007) Importance of industrial services and service innovations. Journal of Management and Organization, June 2007 World Bank (2009) Reshaping economic geography. World development Report 2009. Washington, The International Bank for Reconstruction and Development/The World Bank. ISSN 0163 5085. Zeithaml, V., Parasuraman, A. and Berry, L. (1985), Problems and strategies in services marketing, Journal of Marketing, 49(Spring), 33-46. Zeithaml, V. and Bitner, M.J. (2003), Services Marketing: Integrating Customer Focus across the Firm, 3rd ed., McGraw-Hill, New York, NY.