Exploring digital interventions for business resilience during crisis – a systematic literature review

Dzandu, M. D., De Cesarel, S., Evans, R. and Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 (2024) Exploring digital interventions for business resilience during crisis – a systematic literature review. In: 16th International Conference on ENTERprise Information Systems (CENTERIS 2024), 13 - 15 Nov 2024, Funchal, Madeira, Portugal.

Abstract/Summary

Enterprises responded to the COVID-19 outbreak by deploying various digital technology interventions to achieve business resilience. However, little is known about the nature of enterprise digital technology resilience that emerged during the pandemic and how these can inform businesses to build resilience for future pandemics. The purpose of this study therefore is to explore digital technology interventions and enterprise resilience during the pandemic to inform the development of a pandemic resilience framework for future pandemics. A systematic literature review is being conducted on twenty-three relevant articles sourced from the Scopus database on digital technology intervention and resilience during the COVID-19 pandemic. The analysis of the relevant articles using VOSviewer visualisation revealed five key thematic areas namely information systems, digital health, digital intervention and social media; COVID-19 and wellbeing, and digital resilience. The nature, scope and type of digital technology interventions were mainly data resources, information systems and online platforms. Generally, businesses faced technical, motivational and governance challenges deploying digital technology intervention to emerge resilient from the pandemic. The study concluded that the need for future pandemic preparedness is now, and the lessons learned from businesses in using digital interventions during the recent pandemic are useful. The implications of the study for businesses, policy making and theorizing in the area of digital intervention and resilience have been highlighted.

Item Type	Conference or Workshop Item (Paper)
URI	https://reading-clone.eprints-hosting.org/id/eprint/121631
Refereed	Yes
Divisions	Henley Business School > Digitalisation, Marketing and Entrepreneurship
Publisher	ELSEVIER B.V.
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