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Knowledge management supporting the innovation strategy in service operations

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Birchall, D. and Giambona, G. (2009) Knowledge management supporting the innovation strategy in service operations. In: Jonischkeit, R. , Kazi, S. , Troxler, P. and Wolf, P. (eds.) Supporting Service Innovation through Knowledge Management. Knowledge Board. Swiss Knowledge Management Forum, Liestal, Switzerland.

Item Type Book or Report Section
URI https://reading-clone.eprints-hosting.org/id/eprint/11781
Divisions Science > School of the Built Environment
Publisher Swiss Knowledge Management Forum
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