Testing, testing – what about the instructions?

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Walker, S. ORCID: https://orcid.org/0000-0001-5942-1836, Bravo, J. ORCID: https://orcid.org/0000-0002-1013-8412 and Edwards, A. ORCID: https://orcid.org/0000-0003-2369-989X (2024) Testing, testing – what about the instructions? In: Cooper, F. and Fitzgerald, D. (eds.) Knowing COVID-19: The Pandemic and Beyond. Manchester University Press, Manchester, pp. 60-85. ISBN 9781526178640 doi: 10.7765/9781526178657.00009

Abstract/Summary

This chapter is about the design and usability of instructions for point of use Covid-19 lateral flow rapid tests. At its heart is an argument that such tests don’t simply need better instructions, but that we need a richer, more nuanced account of what is meant by “good instructions” in the first place. We start by outlining the differences between ‘Instructions for Use’ and ‘Point-of-use’ instructions and draw from existing design research to argue the benefits of simple instructions for point-of-use. After explaining our approach and summarising our methods, the focus turns to our exploration of design features to create effective Point-of-Use instructions. Although focused on current lateral flow rapid tests for Covid-19, the findings are applicable to any community-based testing technology and medical condition. In particular, we describe the development of a toolkit to support the creation of point-of- use instructions, taking account of views from diagnostic industry members to inform an understanding of how instructions are produced currently and what guidance might be helpful. The chapter outlines unresolved tensions between the needs of final users and the constraints posed by needing to meet regulations within timeframes. The benefits of user-friendly point-of-use instructions can be leveraged not only in home tests, but also in community testing settings, to be used by healthcare professionals as well as patients.

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Item Type	Book or Report Section
URI	https://reading-clone.eprints-hosting.org/id/eprint/113065
Item Type	Book or Report Section
Refereed	Yes
Divisions	Arts, Humanities and Social Science > School of Arts and Communication Design > Typography & Graphic Communication
Uncontrolled Keywords	user instructions, visual communication, rapid test, diagnostics, information design
Publisher	Manchester University Press
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Date Deposited:	31 Aug 2023 13:23	Date item deposited into CentAUR
Last Modified:	01 Jun 2024 03:11	Date item last modified

References

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